Privacy policy

Introduction

At Bilvejledning.dk APS we take the protection of your personal data seriously. This privacy policy explains how we collect, use and protect your data in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

Data controller

The data controller responsible for the processing of your personal data is:

What information do we collect?

We collect the following personal data when you contact us or use our services:

• Name and contact details (phone, email, address)
• Information about your car (make, model, year, mileage etc.)
• Payment information in connection with buying, selling or leasing
• Communication history (emails, messages via contact form)
• Technical data from your visit to our website (IP address, browser type, visit time)

Purpose of processing

We process your personal data for the following purposes:

• Responding to enquiries via contact form, email or phone
• Completing car purchases, sales, leasing and imports
• Preparing contracts and trade documentation
• Compliance with legal obligations (bookkeeping act, anti-money laundering act etc.)
• Improving our website and user experience

Legal basis

We process your data on the basis of:

• Consent (GDPR art. 6(1)(a)) — when you fill out our contact form
• Performance of contract (GDPR art. 6(1)(b)) — when we carry out a transaction
• Legal obligation (GDPR art. 6(1)(c)) — e.g. bookkeeping requirements
• Legitimate interest (GDPR art. 6(1)(f)) — e.g. improving our website

Storage and deletion

We store your personal data for as long as necessary for the purpose for which it was collected. Contact enquiries are deleted after 2 years. Trade documentation is stored for 5 years in accordance with the bookkeeping act. After that, your data is deleted or anonymised.

Data sharing

We only share your personal data with third parties when necessary to fulfil an agreement (e.g. leasing companies, insurance companies or financing partners), or when we are legally obliged to do so. We never sell your data to third parties.

Cookies

Our website uses cookies to improve the user experience and collect anonymous statistics. We use Google Analytics to understand how visitors use our site. You can change your cookie settings in your browser at any time.

Your rights

As a data subject, you have the following rights under GDPR:

• Right of access — you can request information about what data we process about you
• Right to rectification — you can have incorrect data corrected
• Right to erasure — you can ask us to delete your data
• Right to restriction — you can ask us to restrict processing
• Right to data portability — you can receive your data in a machine-readable format
• Right to object — you can object to the processing

If you wish to exercise your rights, you can contact us at Mikkel@bilvejledning.dk.

Complaints

If you are dissatisfied with our processing of your personal data, you can file a complaint with the Danish Data Protection Agency: